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Remote  IT  Infrastructure  Management

OMA Managed Services offers a proactive Remote Monitoring and Management Services to ensure availability and high performance of your IT infrastructure.A dynamic business environment comes with challenges and opportunities. To respond effectively to these, it is vital for a company to have a reliable and agile IT infrastructure in place. This means that the 24/7 availability of IT infrastructure is critical to a business’ operations. If IT systems are left unattended for a long time, without monitoring and without proactive maintenance, patches and security updates, failure rates increase. This may cause sudden breakdowns which can lead to financial losses as well as loss of sales and customers..

OMA's Remote Monitoring and Management services follow a proactive approach to remotely manage and monitor your IT assets following a unique model of onsite, offsite and offshore monitoring and management of IT infrastructure (Servers, Desktops, Laptops, Network Devices, Backup, Printers etc.) partially or fully. Despite a wide variety of monitoring and management tools available in the market, organizations have realized that their IT staff simply does not have the time and expertise to utilize these advanced tools to their full capacity.Technical engineers are also available for those issues that require onsite assistance ,fully supported, highly available IT infrastructure.

 Remote Monitoring and Management Features:

Comprehensive solution to manage devices, networks, users, desktops and data ,Various functions performed are:

  • Inventory & Asset Management
  • Policy Management, Application & License compliance
  • Antivirus & Patch Management
  • Backup Management
  • Monitoring & Alerting
  • Remote Support & Reporting

  • Structured response and maintenance agreement (SLA). Various level of support (8 to 6, 24x7) Live dashboard for real time reporting. Fixed Monthly fee for total IT support. Enterprise class automation technology to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time. Application of industry best practices for security & backup management. Detailed analysis of your current environment, reporting on issues and actionable items. Initial maintenance activities, projects, and remediation required to stabilize your environment. Ongoing delivery monitoring and maintenance designed to keep your business optimized.


Designed by OMA Emirates (A division of Al-Owais Group)